We are still open

CONTACTING US

As we are an online shop, we are currently allowed to carry on placing and dispatching your orders and dealing with your queries as normal

Here's how we will do it as safely and as quickly as possible:

All our office staff have been working from home for some time now, so if you need to contact us, someone will be able to answer your call , pick up your email or live chat between 9-5 mon-fri and 10-4 Saturday, no problem!

YOUR ORDER DISPATCH DETAILS

In order to limit our staff' s to exposure to other people, we are currently working with lower staff numbers and on split shifts and weekend working to reduced warehouse staff being in the same space at the same time.

This will probably not affect your order delivery timescales at all, but a small number of customers may experience delivery times of a day or two longer than we would normally like

If you have any concerns at all, or are in urgent need of your order, just get in touch, and we will keep you updated on your order delivery timescales if it changes along the way

We use our own delivery drivers for our larger items like large furniture and larger mirrors, they will still be able to deliver a large proportion of our large items normally, although they will not be able to come into your home when they arrive, but will pass your item on at the entrance to your property ( and for this reason, we are also unable to offer our room of choice and build up options currently) However, we may need to send your item on a doorstep pallet delivery if:

  • You live more than 150 miles or so from Doncaster( our drivers are currently unable to stop overnight in hotels, so wont be able to get to enough customers further away and get back in one day)
  • If your item is deemed as 'extra large' - so normally requires delivery by 2 men - as we currently not allowing drivers to work accompanied

If you are affected, we will call you to make arrangements for accepting your pallet delivery

RETURNS

With our 200 day no quibble returns policy ( see in more detail on our returns page) no need to worry if you need to return your order, just email us with details, and we will advise how best to deal with your return in the safest and speediest way

Wishing all our customers our best regards in these strange and difficult times

INTERNATIONAL DELIVERIES

Please place your order as normal and our customer service staff will contact you with any issues in regards to your delivery.

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