We hope you love all our stuff as much as we do, but if not, don't worry, our no quibble returns policy means you can return anything to us in unused condition within 200 days of receipt, with the original packaging at no cost to you.
Just email or telephone us to let us know you are returning something and we can help you (or if you just want to return something without contacting us first, that's not a problem either, just put your order details in the parcel with your return so we know who you are)
We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.
We promise to refund you within 5 days of the item arriving back with us, and if you are returning it because of our error, (we try to be darn perfect all the time, but sometimes we muck up!) we will of course refund you all the same (and replace the goods at no extra charge)
Exchanges of furniture, we do try our best to get this to you within 12 working days but sometimes this may be a little longer as this depends on the routes planned.
*Should you return an item from an order where you have multiple products and the returned item takes the original order total below the £50 needed to qualify for free/discounted delivery the £4.95 shipping cost will be withheld from your refund amount
We aim to refund you within 5 working days of the item arriving back with us at our warehouse.
FURTHER RETURNS ADVICE
For returns items weighing less than 3 kilos, these can easily be returned for free via the Post Office using the below returns label.
(please keep your proof of postage reciept until you have been refunded)
Click here to fill out our sister company Melody Maison's Royal Mail returns form.
Larger items (over 3 kilos) ring us and we will arrange our carrier to collect from you. Please still attach a copy of the below returns form to the outer of the box so we can easily locate your order when it arrives in our warehouse
Seasonal Decorations : We are not able to accept returns of season decorations after 14 days of receipt.
Seconds items: Please be aware seconds listed items are exempt from the standard returns policy.
If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt from our courier. If you choose to use an onward courier (for example if you live over sea) please ensure they insure your items for loss or damage for this reason.
CHRISTMAS GIFT RETURN
No problem, return of unsuitable Christmas gifts is absolutely fine with us - our 200 day policy still applies, so even if you want to start your Christmas shopping in July, be assured, if Aunt Maud just isn't digging your excellent taste in gifts, you or she can return it cost free as mentioned above.
Further Returns advice and the boring T&Cs stuff:
For returns weighing less than 3 kilos, these can easily be returned via our returns service, we can email you a returns label
Larger items (over 3 kilos) ring us and we will arrange our carrier to collect from you on a day to suit you.
Furniture items can be collected by our furniture courier please email or ring for further guidance.
Please see our full Terms and conditions for further returns information. These terms and conditions do not affect your legal rights.
Any questions about returns (or anything for that matter!) just ring one of the team on 01302 741009
Lords Wood Road
T : 01302 741009