Just email or telephone us to let us know you are returning something and we can help you (or if you just want to return something without contacting us first, that's not a problem either, just put your order details in the parcel with your return so we know who you are)
We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependant on condition and resell value.
We promise to refund you within 5 days of the item arriving back with us, and if you are returning it because of our error, (we try to be darn perfect all the time, but sometimes we muck up!) we will of course refund you all the same (and replace the goods at no extra charge)
Exchanges of furniture, we do try our best to get this to you within 12 working days but sometimes this may be a little loger as this depends on the routes planned.
We aim to refund you within 5 working days of tghe item arriving back with us at our warehouse.
Seasonal Decorations : We are not able to accept returns of season decorations after 14 days of receipt.
Seconds items: Please be aware seconds listed items are exempt from the standard returns policy.
If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt from our courier. If you choose to use an onward courier (for example if you live over sea) please ensure they insure your items for loss or damage for this reason.
CHRISTMAS GIFT RETURN -
No problem, return of unsuitable Christmas gifts is absolutely fine with us - our 200 day policy still applies, so even if you want to start your Christmas shopping in July, be assured, if Aunt Maud just isn't digging your excellent taste in gifts, you or she can return it cost free as mentioned above.
Further Returns advice and the boring T&Cs stuff :
For returns weighing less than 3 kilos, these can easily be returned via our returns service, we can email you a returns label
Furniture items can be collected by our furniture courier please email or ring for further guidance.